Fairmont Mayakoba - Playa del Carmen

Carretera Federal Cancun - Playa Del Carmen Km 298, Playa del Carmen, Mexico, 77710  show map
 5 stars
  • Overview
  • Rooms & Availability
  • Location
  • Guest reviews
  • Facilities
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Fairmont Mayakoba - Playa del Carmen

Wi-Fi
Parking

On-site car park

Luggage storage
24-hour services

Late check-in/ -out

24-hour reception

24-hour room service

24-hour security

Food/ Drinks

Outdoor dining area

Poolside snack bar

A la carte restaurant

Swim-up bar

Cafe

Snack bar

Coffee shop

Shuttle

Paid airport shuttle

Fitness/ Gym

Fitness centre

Swimming pool

Outdoor swimming pool

Indoor swimming pool

Private swimming pool

Overview

The comfortable Fairmont Mayakoba Hotel offers a luxurious accommodation overlooking the Caribbean Sea. Since 2006 the hotel has been hosting guests in a 4-story European building.

The property is located 9 km away from 28 de Julio Square. The venue is close to the white-sand beach with outdoor chaise lounges and umbrellas.

Set next to restaurants, golf courses and bars, this hotel also offers a night club, a sunbathing terrace and an indoor swimming pool on site.

Fairmont Mayakoba Hotel is within a 50-minute drive to Cancun International airport.

Rooms

This hotel comprises of exclusive casita, fairmont flat and private one-bedroom rooftop casita that come with unique décor as well as LCD TV, a private balcony, a refrigerator, a stereo system and a CD player. Some rooms at Fairmont Mayakoba Hotel have a view over the forest. Bathrooms are fitted with a Jacuzzi, a walk-in shower and bath sheets.

Eat & Drink

A range of international dishes is offered at the non-smoking restaurant. Guests can savor refreshments, coffee and wines in the snack bar.

Services

There are boats, bicycles and limousines for rent on site.

Relax

An additional fee applies to a gym and a hot tub. The hotel pampers guests with a treatment room, a steam room and a sauna as well as body wraps, a body scrub and massage. Such fitness options as cardiovascular equipment, yoga classes and a fitness center are available on site.

Internet

Wireless internet is available in the entire hotel for free.

Guest Parking

Private parking is possible on site for free.

Year renovated:   2012.  Number of floors:   4.  Number of rooms:   401.

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Facilities

General

  • No smoking on site
  • Wi-Fi
  • On-site car park
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Late check-in/ -out
  • Express check-in/ -out
  • Pets allowed
  • Rooms/ Facilities for disabled
  • Wheelchair access
  • 24-hour security
  • Air conditioning in public areas
  • Luggage storage
  • Private beach
  • Allergy-free rooms
  • Lift
  • Currency exchange
  • ATM/Cash machine
  • Gift/Newsstand
  • Hairdresser
  • Bicycle storage
  • Beauty salon
  • Coffee shop
  • Fireplace
  • Multilingual staff
  • Smoke detectors

Sports & Fitness

  • Fitness centre
  • Wind surfing
  • Diving
  • Snorkeling
  • Canoeing
  • Sailing
  • Boating
  • Hiking
  • Cycling
  • Tennis court
  • Volleyball
  • Golf course

Services

  • Paid airport shuttle
  • 24-hour room service
  • Housekeeping
  • Car rental
  • Bicycle rental
  • Self-service laundry
  • Dry cleaning
  • Tours/Ticket assistance
  • Medical facilities service
  • Wake up service
  • Grocery shopping service
  • Shops/Commercial services
  • Shoe shine service
  • Newspaper service
  • Bell staff/Porter

Dining facilities

  • All inclusive
  • Continental breakfast
  • A la carte restaurant
  • Cafe
  • Swim-up bar
  • Poolside snack bar
  • Snack bar
  • Outdoor dining area
  • Buffet breakfast

Meeting facilities

  • Business centre
  • Meeting/ Banquet facilities
  • Business services
  • Secretarial service
  • Projector
  • Printers
  • Fax/Photocopying

Children's facilities

  • Cots
  • Babysitting/Child services
  • Children's pool
  • Children's play area
  • Kids club
  • Game room

Leisure facilities

  • Private swimming pool
  • Indoor swimming pool
  • Outdoor swimming pool
  • Beach access
  • Casino
  • Live entertainment
  • Night club
  • Sun terrace
  • Garden area
  • Spa & wellness centre
  • Sauna
  • Turkish bath
  • Jacuzzi
  • Massage

Room view

  • Sea view
  • Garden view
  • Golf view
  • Lake view
  • Pool view
  • Water view
  • Lagoon view
  • Resort view

Room facilities

  • Individual air conditioning
  • Heating
  • VIP room facilities
  • In-room safe
  • Mini-bar
  • Connecting rooms
  • Sitting area
  • Dressing area
  • Terrace
  • Balcony
  • Tea and coffee facilities
  • Turndown service
  • Dining table
  • In-room desk
  • Ironing facilities
  • Rollaway beds

Bathroom

  • Bathroom
  • Bathtub
  • Shower
  • Hair dryer
  • Bathrobe
  • Room toiletries
  • Lighted makeup mirror

Media

  • Flat-screen TV
  • Internet television
  • International calls
  • Free local telephone calls
  • CD player
  • Radio
  • AM/FM alarm clock

Policies

CHECK-IN / CHECK-OUT

Check-in from 3 pm FREE
Check-out until 12 pm FREE

Children and extra beds

There are no extra beds provided in a room. 

Pets

Pets are allowed on request.

How to reach hotel

hotel Fairmont Mayakoba - Playa del Carmen Playa del Carmen location
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Hotel Address:

Carretera Federal Cancun - Playa Del Carmen Km 298, Playa del Carmen, Mexico, 77710

Get directions
City Centre
  • Playa del Carmen
    5.2 mi
Airports
Hotel information
  • Check-in:
    from  3 pm
  • Check-out:
    until  12 pm
  • Year renovated:
    2012
  • Number of floors:
    4
  • Number of rooms:
    401

Hotel Awards

MexicanHOTEL AWARDSRecommendedPlaya del CarmenFairmont Mayakoba

According to guest reviews, the hotel has been rated as
Best Family Hotels in Mexico

Use Badge

Rooms and availability

Fairmont Mayakoba photos Exterior Hotel information
Fairmont Room
Pool view
  • Max occupancy:

    5 persons

  • Bed type:

    2 Double beds, 2 Single beds, 1 Queen-size bed

  • Check Prices
  • Room Facilities:
    • Private pool
    • Non-smoking
    • Jacuzzi
    • Balcony
    • + More
  • General:High speed internet
  • Slippers
  • Terrace
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Fan
  • Connecting room
  • Mosquito net
  • Telephone
  • Laptop safe box
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Toilet
  • Bedding:Sofa bed
  • Dining:Mini-bar
  • Dining area
  • Refrigerator
  • Media:Flat-screen TV
  • Wake up service
  • CD player
  • Radio
Room Description:

Standard|Lagoon View Double

Fairmont Terrace Queen Room
Garden view
  • Max occupancy:

    2 persons

  • Bed type:

    2 Queen-size beds

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • Balcony
    • + More
  • General:Terrace
  • Dining:Dining area
Studio
Lagoon view
  • Max occupancy:

    2 persons

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • Bathroom:Hair dryer
  • Media:Television
Fairmont Mayakoba photos Exterior Hotel information
Standard King Room
Garden view
  • Max occupancy:

    4 persons

  • Bed type:

    1 Double bed, 2 Single beds, 1 King-size bed

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • Balcony
    • Air conditioning
    • + More
  • General:High speed internet
  • Terrace
  • Bathroom:Hair dryer
  • Media:Cable TV
Room Description:

Standard|Leisure Standard King + Breakfast

Fairmont Terrace King Room
Garden view
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • Balcony
    • + More
  • General:Terrace
  • Dining:Dining area
Fairmont Mayakoba photos Exterior Hotel information
King Suite
  • Max occupancy:

    5 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • Non-smoking
    • Bathtub
    • + More
  • General:High speed internet
  • Safe deposit box
  • Slippers
  • Terrace
  • Balcony
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Wardrobe
  • Fan
  • Outdoor furniture
  • Connecting room
  • Top floor
  • Mosquito net
  • Butler service
  • Telephone
  • Entire unit situated on ground floor
  • Dustbin
  • Bathroom:Additional bathroom
  • Bathroom
  • Jacuzzi
  • Hair dryer
  • Bathrobe
  • Towels
  • Toilet
  • Bedding:Linen
  • Sofa
  • Dining:Coffee machine
  • Outdoor dining area
  • Dining area
  • Kitchenette
  • Refrigerator
  • Glassware
  • Bottled water
  • Media:Flat-screen TV
  • Wake up service
  • CD player
  • Radio
Fairmont Mayakoba photos Facilities
One-Bedroom Oceanfront King Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Private pool
    • Non-smoking
    • Balcony
    • + More
  • General:Terrace
  • Dining:Dining area
Standard Home
  • Max occupancy:

    2 persons

  • Check Prices
  • General:High speed internet
  • Bathroom:Hair dryer
  • Media:Cable TV
Fairmont Single Room
Pool view
  • Max occupancy:

    1 person

  • Bed type:

    1 Single bed

  • Check Prices
Room Description:

This spacious, air-conditioned room is located in a low-rise bamboo building near the main lobby. It features floor-to-ceiling windows opening out onto a large terrace or balcony. It offers views of the pool, water canals or tropical forest. The bathroom with bath tub and separate shower includes Miller Harris toiletries, a make-up mirror and a bathrobe and slippers.

Fairmont Mayakoba photos Exterior Hotel information
Suite
Lagoon view
  • Max occupancy:

    4 persons

  • Bed type:

    1 King-size bed, 1 Double bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • Non-smoking
    • Bathtub
    • + More
  • General:High speed internet
  • Safe deposit box
  • Slippers
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Wardrobe
  • Fan
  • Outdoor furniture
  • Connecting room
  • Mosquito net
  • Telephone
  • Entire unit situated on ground floor
  • Dustbin
  • Bathroom:Additional bathroom
  • Bathroom
  • Jacuzzi
  • Hair dryer
  • Bathrobe
  • Towels
  • Toilet
  • Bedding:Linen
  • Sofa
  • Dining:Coffee machine
  • Outdoor dining area
  • Dining area
  • Kitchenette
  • Refrigerator
  • Glassware
  • Bottled water
  • Media:Flat-screen TV
  • Wake up service
  • CD player
  • Radio
Room Description:

Suite|Double Suite with Canal View (Double bed)

Quadruple Room
  • Max occupancy:

    4 persons

  • Bed type:

    Sleeping arrangements for 4 persons

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • + More
  • General:High speed internet
  • Bathroom:Hair dryer
  • Media:Cable TV
Room Description:

QUADRUPLE TWO QUEEN BEDS. BED & BREAKFAST. Standard rate

Junior Suite
Lagoon view
  • Max occupancy:

    2 persons

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • Bathroom:Hair dryer
  • Media:Television
Fairmont Mayakoba photos Room
Leisure Casita
Water view
  • Max occupancy:

    5 persons

  • Bed type:

    1 Queen-size bed, 1 King-size bed, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • Non-smoking
    • Bathtub
    • + More
  • General:High speed internet
  • Safe deposit box
  • Slippers
  • Terrace
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Wardrobe
  • Fan
  • Connecting room
  • Mosquito net
  • Telephone
  • Entire unit situated on ground floor
  • Dustbin
  • Bathroom:Additional bathroom
  • Bathroom
  • Jacuzzi
  • Hair dryer
  • Bathrobe
  • Towels
  • Toilet
  • Bedding:Linen
  • Sofa bed
  • Dining:Mini-bar
  • Coffee machine
  • Glassware
  • Bottled water
  • Media:Flat-screen TV
  • Wake up service
  • CD player
  • Radio
Room Description:

Situated in the private area of the resort in Riviera Maya, just steps from the Caribbean sea, the Beach Area Casita offers exclusive butler service. These rooms feature a spacious marble bathroom with a luxurious soaking tub and a private glassed shower stall. There is a private spacious balcony, a flat-screen TV, Bose wave radio and CD player, as well as three dual-line telephones with voicemail.

Superior Room
Garden view
  • Max occupancy:

    2 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Superior|Superior Room

Deluxe Double Room
Garden view
  • Max occupancy:

    5 persons

  • Bed type:

    1 Double bed, 2 Queen-size beds, 2 Single beds

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • General:High speed internet
  • Bathroom:Hair dryer
  • Media:Cable TV
Room Description:

Deluxe|Deluxe Casita Queen All Inclusive

Deluxe Casita King Room
Garden view
  • Max occupancy:

    3 persons

  • Bed type:

    1 King-size bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • + More
  • General:High speed internet
  • Bathroom:Hair dryer
  • Media:Cable TV
Room Description:

Deluxe|Casita King Deluxe Room

Deluxe Quadruple Room
  • Max occupancy:

    4 persons

  • Bed type:

    Sleeping arrangements for 4 persons

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • + More
  • General:High speed internet
  • Bathroom:Hair dryer
  • Media:Cable TV
Room Description:

QUADRUPLE DELUXE TWO QUEEN BEDS. BED & BREAKFAST. Standard rate

Fairmont Mayakoba photos Exterior Hotel information
Deluxe Casita
Garden view
  • Max occupancy:

    4 persons

  • Bed type:

    1 King-size bed, 2 Double beds, 1 Double bed

  • Check Prices
  • Room Facilities:
    • Private pool
    • Non-smoking
    • Jacuzzi
    • Balcony
    • + More
  • General:Safe deposit box
  • Slippers
  • Terrace
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Fan
  • Tiled/marble floor
  • Connecting room
  • Mosquito net
  • Telephone
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Toilet
  • Cleaning products
  • Dining:Mini-bar
  • Coffee machine
  • Dining area
  • Refrigerator
  • Media:Flat-screen TV
  • CD player
  • Radio
Room Description:

This spacious, air-conditioned room with 2 large double or 1 extra large double bed features floor-to-ceiling windows opening out onto a large terrace or balcony. The spa-style bathroom with bath tub and separate shower includes Miller Harris toiletries, a make-up mirror and a bathrobe and slippers.

Private One-Bedroom Oceanfront King Suite
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
Fairmont Mayakoba photos Facilities Private Pool
Private One-Bedroom Rooftop Casita
Lagoon view
  • Max occupancy:

    4 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Private pool
    • Non-smoking
    • Balcony
    • + More
  • General:Terrace
Fairmont Mayakoba photos Exterior Hotel information
Presidential Suite
  • Max occupancy:

    6 persons

  • Bed type:

    1 Single bed

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • Jacuzzi
    • Bathtub
    • + More
  • General:Safe deposit box
  • Slippers
  • Terrace
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Wardrobe
  • Fan
  • Private entrance
  • Connecting room
  • Mosquito net
  • Entire unit wheelchair accessible
  • Telephone
  • Bathroom:Additional bathroom
  • Bathroom
  • Hair dryer
  • Bathrobe
  • Towels
  • Toilet
  • Bedding:Linen
  • Sofa
  • Dining:Coffee machine
  • Dining area
  • Kitchenette
  • Refrigerator
  • Glassware
  • Bottled water
  • Media:Flat-screen TV
  • Wake up service
  • CD player
  • Radio
Room Description:

This two-bedroom oceanfront presidential suite leads to the beach via a private stairway. El Camaleon Presidential Suite is appointed with high ceilings. The complement of accommodations includes a master bedroom and family bedroom, separate living and dining rooms, and a four-piece marble bathroom with soaker tub and private glassed shower stall. This luxurious suite offers butler service. A second guest bathroom includes a shower stall. There is also an office area, meal preparation area and three flat screen televisions. Bose wave radio and CD player, as well as three dual-line telephones. El Camaleon has its own private infinity pool and an oversized terrace.

Fairmont Mayakoba photos Exterior Hotel information
Pool Casita
Water view
  • Max occupancy:

    4 persons

  • Check Prices
  • Room Facilities:
    • Shower
    • Private pool
    • Jacuzzi
    • Air conditioning
    • + More
  • General:Safe deposit box
  • Slippers
  • Terrace
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Clothes rack
  • Fan
  • Connecting room
  • Mosquito net
  • Telephone
  • Bathroom:Additional bathroom
  • Bathroom
  • Hair dryer
  • Bathrobe
  • Towels
  • Toilet
  • Bedding:Linen
  • Sofa bed
  • Media:Satellite TV
  • Wake up service
  • CD player
  • Radio
Lagoon Room
Lagoon view
  • Max occupancy:

    2 persons

  • Check Prices
  • General:High speed internet
  • Bathroom:Hair dryer
  • Media:Cable TV
Lagoon Studio
Lagoon view
  • Max occupancy:

    2 persons

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • Bathroom:Hair dryer
  • Media:Television
Lagoon Suite
Lagoon view
  • Max occupancy:

    2 persons

  • Check Prices
  • General:High speed internet
  • Bathroom:Hair dryer
  • Media:Cable TV
Lagoon Junior Suite
Lagoon view
  • Max occupancy:

    2 persons

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • Bathroom:Hair dryer
  • Media:Television
Fairmont Mayakoba photos Facilities Private Pool
Lagoon One-Bedroom Rooftop Casita
Lagoon view
  • Max occupancy:

    2 persons

  • Bed type:

    1 King-size bed

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • Balcony
    • + More
  • General:Terrace
  • Dining:Dining area
Signature Double Room
Lagoon view
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed, 1 Queen-size bed, 2 Queen-size beds

  • Check Prices
  • Room Facilities:
    • Air conditioning
    • + More
  • Bathroom:Hair dryer
  • Media:Television
Room Description:

Standard|HOUSE SIGNATURE LAGOON VIEW

Signature Casita King Room
  • Max occupancy:

    4 persons

  • Bed type:

    1 King-size bed

  • Check Prices
Room Description:

Standard|Signature Casita King Standard Room

Signature King Suite
  • Max occupancy:

    5 persons

  • Bed type:

    1 King-size bed, 1 Single bed

  • Check Prices
  • Room Facilities:
    • Non-smoking
    • Air conditioning
    • + More
  • Bathroom:Hair dryer
  • Media:Television
Room Description:

Suite|Signature Casita Suite 1 King Bed

Signature Suite
  • Max occupancy:

    4 persons

  • Check Prices
Room Description:

This suite features elegant high-ceilings and a wrap-around balcony overlooking the area's lagoons and canals. It has a large master bedroom and a separate seating area with a sofa bed. The private, four-piece marble bathroom includes a bathtub and a private shower stall. The seating area has a second bathroom. The suites come equipped with a flat-screen TV, a radio and a CD player.

Fairmont Mayakoba photos Exterior Hotel information
Signature Casita
Lagoon view
  • Max occupancy:

    4 persons

  • Bed type:

    2 Single beds, 2 Double beds, 1 King-size bed

  • Check Prices
  • Room Facilities:
    • Private pool
    • Non-smoking
    • Jacuzzi
    • Balcony
    • + More
  • General:High speed internet
  • Slippers
  • Terrace
  • Work desk
  • Seating area
  • Ironing facilities
  • Dressing area
  • Wardrobe
  • Fan
  • Tiled/marble floor
  • Private entrance
  • Outdoor furniture
  • Connecting room
  • Mosquito net
  • Telephone
  • Laptop safe box
  • Bathroom:Bathroom
  • Bath or shower
  • Hair dryer
  • Bathrobe
  • Towels
  • Guest toilet
  • Bedding:Sofa bed
  • Dining:Mini-bar
  • Coffee machine
  • Dining area
  • Refrigerator
  • Media:Flat-screen TV
  • Wake up service
  • CD player
  • Radio
Room Description:

Standard|Casita Signature, Room, 1 King Bed, Non Smoking, Canal View

Luxury Room
Garden view
  • Max occupancy:

    3 persons

  • Bed type:

    1 Double bed

  • Check Prices
Room Description:

Deluxe|Luxury Room - Garden View

Fairmont Mayakoba Location

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  • Underground stations
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  • Tourist attractions
  • Museums
  • Convention centers
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  • General

Hover above the icons to see hotel photo and details.

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Route Planner
Enter your starting point (at least street address and city) to receive driving directions to or from the hotel.

Local attractions

  • Co.Cos Culinary School & Catering1.1 mi
    Aldea Thai, calle Cozumel, local 23, Playa del Carmen
  • El Caracol2.5 mi
    Southeastern point 2.5 miles off Costera Sur
  • Temazcal Natura4.0 mi
    Monte de los Cibeles, Playa del Carmen
  • Tres Rios Ecopark 1.8 mi
    Carretera Cancun - Playa del Carmen Km. 40
  • La Sirena\'s Fine Mexican Handcrafts3.0 mi
    Calle 110 between 5a y 10a Ave

Near the hotel

  • Coba Mayan Village2500 ft
    Playa del carmen, Playa del Carmen
    Hotel information
    • Check-in:
      from  3 pm
    • Check-out:
      until  12 pm
    • Year renovated:
      2012
    • Number of floors:
      4
    • Number of rooms:
      401

    Hotel Awards

    MexicanHOTEL AWARDSRecommendedPlaya del CarmenFairmont Mayakoba

    According to guest reviews, the hotel has been rated as
    Best Family Hotels in Mexico

    Use Badge

    Cities nearby

    Fairmont Mayakoba Reviews

    Guest reviews are submitted by our customers after their stay at Fairmont Mayakoba

    Average guest rating

    8.4out of 10
    Superb
    Based on 186 reviews

    Rating by category:

    Location
    10.0
    Rooms
    10.0
    Service
    10.0
    Value
    8.0

    Guest reviews

    • 9.2

      Most relaxing experience ever, beautiful hotel, incredible staff.

      You end up paying much more than expected, there are hidden charges everywhere. The sea was not accessible because of an invasion of algaes, but this is not hotel´s fault of course. Food was not up to the expectations.

    • 8.8

      rooms, and staff

      Very expensive restaurants, food, breakfast buffet, the beach is not very impressive, not a lot of teens activities in the water.

    • 9.6

      Do the all inclusive, because

    • 7.0

      They were overbooked when we arrived there, which is very disappointing when you are looking for a five diamonds service's quality. Because of that, our first night was in a inferior room than we have choose. So, I really recommend you checking if everything is ok with your reservation some days before you arrival. We went to there to celebrate my birthday and this situation was really embarassing.

    • 9.6

      Almost everything - the service was impeccable as were the grounds! I absolutely loved our stay here and were treated like royalty.

      As to be expected the prices were high and I would make sure I do the all inclusive if I visited again. It is to be expected from an amazing five star resort though. You pay for everything...$20 for WiFi is a little steep and getting a cab from the hotel is more expensive than just hailing one because you need to use 'their cabs' but all in all an amazing holiday and definitely worth it! I can't wait to go back.

    • 8.2

      The staff

      No many options for dinning

    • 9.6

      Very friendly and professional staff. Extremely well kept premises inside and out . Amazing restaurants ! For all of you foodies out there absolutely fantastic food !!!

    • 8.8

      The staff was super friendly, the grounds were beautiful, the food was amazing, and the drinks were top notch

      I felt nickle and dimed, despite having an all inclusive package. for instance (and this was not included in our package of course, but still...) - a couples massage has an added cost if you want to do it in the same room! Crazy! And it was really hard to get a straight answer on the tipping, as we were told it was included in the all inclusive deal by some staff members and others told us it really wasn't. so we were always unsure if were tipping appropriately.

    • 10.0

      Exceptional service!!!! Grounds so beautiful!

    • 9.6

      Buffet was wonderful. All the food was excellent. Friendly staff. Easy to get around tre resort

      The kids game/arcade room didn't have as many activities as expected and was unsupervised.

    • 10.0

      The staff were so kind and helpful and always smiling! It was a pleasure to be there. The food service was excellent and they were more than happy to accommodate any special requests. All the restaurants had delicious options.

    • 8.8

      The bikes, and the water rides. I always loved taking boat rides and being able to take long walks.

      Facilities are nice but age is showing. I have visited six times and I can see facilities are getting old. All the bikes are quite high unless you get a child's. Causal bikes with no speeds should be added, like the ones you had before.

    • 5.8

      The beach was nice but full of seaweed.

      The quality of service. Staff not very professional & not very welcoming for the price of the hotel should get better service & more smiles!

    • 9.0

      Staff were exceptionally conscientious, warm and kind. Food was excellent at all 4 restaurants, especially El Peurto.

    • 9.2

      Hotel property is outstanding and very beautiful.

      Although the food is good, it is very overpriced.

    How to reach hotel

    hotel Fairmont Mayakoba - Playa del Carmen Playa del Carmen location
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    Hotel Address:

    Carretera Federal Cancun - Playa Del Carmen Km 298, Playa del Carmen, Mexico, 77710

    Get directions
    City Centre
    • Playa del Carmen
      5.2 mi
    Airports
    Hotel information
    • Check-in:
      from  3 pm
    • Check-out:
      until  12 pm
    • Year renovated:
      2012
    • Number of floors:
      4
    • Number of rooms:
      401

    Hotel Awards

    MexicanHOTEL AWARDSRecommendedPlaya del CarmenFairmont Mayakoba

    According to guest reviews, the hotel has been rated as
    Best Family Hotels in Mexico

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